We would like for all of our customers to have a satisfactory experience with OMG Sportswear USA!
Therefore, if you are in any way unsatisfied with your purchase, we are happy to accept it for an exchange or refund if it has not been more than 30 days since you took delivery. Shipping fees for any requests for exchanges or returns that are not due to errors on the part of OMG Sportswear USA, must be paid for by the customer requesting that return or exchange.
As long as the item(s) has not been used or worn, and it is returned in its original packaging, condition, unwashed with all tags and labels attached without any damage, we can accept it for a refund or exchange. All underwear sales are FINAL and no returns or exchanges can be accepted due to their intimate nature and for hygienic reasons.
Please send all items that meet the above eligibility to the following address:
OMG Sportswear USA
7190 Sunset Blvd. Ste. 1429
Los Angeles, CA 90046
Once we receive the item we can offer either an exchange or a refund if it simply didn't work for you. OMG Sportswear USA is not obligated to refund any fees associated with returning items. You will be issued a credit/refund for the purchase price, less any shipping fees. All returned items are carefully inspected and if they are not in the same condition as when they were purchased you will not be eligible for an exchange or refund and the item will be returned to you at your expense. Items with tags removed will not be approved for refund or exchange.
SALE & CLEARANCE ITEMS:
THERE ARE NO RETURNS ON SALE ITEMS OR ITEMS SOLD AT DISCOUNTED PRICES VIA A PROMOTION OR MARKDOWN. Discount and promo codes applied at checkout are considered discounted prices, and therefore this policy will apply when a promo code is used as well, unless you are a first time customer.
Sale items, and items sold at a discount are FINAL and are not eligible for returns with refund. They can only be accepted for exchanges or for returns with store credit.
THERE ARE NO EXCHANGES OR RETURNS OF ANY KIND ON CLEARANCE ITEMS. All Clearance item sales are FINAL.
If you receive a damaged or defective item, please notify us within 30 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item.
You are responsible for the safe handling of the returned or exchanged item, except when OMG Sportswear USA could have sent an incorrect size or an incorrect or damaged item. We cannot be held responsible for parcels that are lost in transit when being returned - they are the sole responsibility of the customer.
Shipping fees charged in the orders are non-refundable. All returns or exchanges must be mailed back, preferably providing us with a tracking identification number of some form. Customers outside of the US will be responsible for any extra costs related to exchanges in regards to custom fees, duties, and/or taxes related to your order.
OMG Sportswear USA reserves the right to refuse any return or exchange that does not meet the above requirements.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.